Exceptional Advisor Webinar Series

brought to you by Investments & Wealth Monitor

Focus on Advisor Alpha During Crisis

Focus On Edition, Exceptional Advisor® Webinar Series
Wednesday, June 10, 2020 | 11 a.m. ET - 3:30 p.m. ET

The value of professional financial advice has evolved from portfolios to people. In today’s health and financial crisis, the ability to add value is needed more than ever. This virtual, half-day event hosted by Devin Ekberg, CFA®, CPWA®, CIMA®, is aimed at helping you foster trust, cultivate long-term relationships, and build a sustainable, successful practice. Join as our experts discuss the research behind advisor alpha and practical ways to deliver it during the COVID-19 crisis, and after.

Scheduled Sessions

Presented by John Nersesian, CIMA®, CPWA®, CIS, CFP®, Head of Advisor Education, PIMCO

Financial advisors know that extreme market volatility affects their clients from both a financial and emotional perspective. Despite efforts to keep clients focused on the long term when markets decline significantly, emotions tend to take over and investors may be tempted to react, especially after seeing reduced portfolio values. This is an advisor’s opportunity to add a significant amount of value to the relationship.

Presented by Julie Littlechild, Founder, Absolute Engagement

The good news in the current crisis is that investors are still generally satisfied. The bad news is that there is lurking risk as more clients consider changing advisors. The latest Investments & Wealth Institute research, sponsored by The Behavioral Investing Institute, a Toews Asset Management affiliated company, examines the connection between loyalty and client confidence and what it takes to deliver a truly exceptional client experience. Specifically, the research goes deep on what exceptional looks like for key client segments, depending on age, profession and employment status. You’ll walk away with a clear plan to transform clients from being ‘merely satisfied’ to ‘profoundly engaged’.

Presented by Greg La Blanc, Ph.D. Distinguished Teaching Fellow, UC Berkeley

Black swans are world-changing events that are rare and nearly impossible to predict. The implications for markets and investments are compelling and need to be taken seriously, yet people develop a psychological bias and a collective blindness to them. Professor Greg La Blanc, Ph.D discusses this phenomenon and how to potentially immunize yourself from this risk.

Presented by Scott Thayer, CIMA®

The marketplace for advisors in the non-profit space is substantial, especially in today’s uncertain environment. Advisors and consultants can differentiate themselves by ethically serving these institutions, and facilitating effective fiduciary governance. Scott Thayer, CIMA® discusses why ethics matters, how to facilitate group decision-making, and how to help govern accordingly.

Featured Speakers

John Nersesian, CIMA®, CPWA®, CIS, CFP®
Head of Advisor Education, PIMCO
Mr. Nersesian is head of advisor education for PIMCO, providing advanced wealth management and investment consulting education to financial professionals. Previously, he was managing director of wealth management services for Nuveen Investments from 2000 to 2018. Prior to this, he was a first vice president at Merrill Lynch Private Client Group, where he was also a leader of advanced training for financial consultants. Mr. Nersesian served as a board member of the Investments and Wealth Institute (IWI, formerly IMCA) from 2006 to 2017, and as chairman for the 2014-2015 term. He is a faculty member for the IWI Certified Private Wealth Advisor (CPWA) and Certified Investment Management Analyst (CIMA) education programs held at Yale University and The University of Chicago. He has 35 years of investment and financial services experience and holds an undergraduate degree in business and economics from Lehigh University. He has earned the CFP, CIMA and CPWA designations.

Julie Littlechild
Founder & CEO, Absolute Engagement
Julie Littlechild is a speaker, writer, and researcher, whose firm conducts on-going research into personal, client, and team engagement. Previously, she founded Advisor Impact to help financial advisors gather and use client feedback to drive deeper engagement and growth. Twice named as one of the "25 Most Influential People in Financial Planning" by Investment Advisor, she is a recipient of the Influencer Award in practice management from Financial Planning. Ms. Littlechild has worked with and studied top-performing financial advisors, their clients, and their teams for more than 20 years. A recognized expert on driving deeper engagement and growth, she is the author of a popular blog, The Pursuit of Absolute Engagement, and a book by the same name. She earned an MBA, University of Toronto.

Greg La Blanc, Ph.D.
Distinguished Teaching Fellow – UC Berkeley
At Berkeley Haas, Greg La Blanc teaches primarily in the areas of finance and strategy in the MBA and Masters of Financial Engineering programs and in Executive Education. La Blanc has also worked in competitive intelligence and litigation consulting and has advised consulting teams in finance, marketing, and strategy. His research interests lie at the intersection of law, finance, and psychology, in the area of business strategy and risk management. La Blanc is the recipient of teaching awards including the Earl F. Cheit Award for Outstanding Teaching and the Berkeley EWMBA Graduate Instructor of the year. La Blanc received a BA (History, Politics, Philosophy, and Economics) and a BS Economics (Business Administration) from the University of Pennsylvania, where he continued his education as a University Scholar and graduate fellow, studying in the schools of Arts and Sciences, Business, and Law. He later pursued a JD at the George Mason University and an LLM at UC Berkeley Law School. La Blanc has taught undergraduate and graduate courses in all areas of business. Prior to arriving at Berkeley Haas in 2005, La Blanc taught at Wharton, Duke, and the University of Virginia.

Scott Thayer, CIMA®
Scott Thayer serves on the Investments & Wealth Institute Board of Directors. Mr. Thayer also serves as practitioner faculty for the University of Chicago Booth School of Business CIMA registered education program, and in the Yale School of Management CIMA registered education program, teaching manager search and selection and investment policy. Mr. Thayer’s career began at E.F. Hutton in 1983. He recently retired from his role as institutional consulting director at Graystone Consulting, where he ran a large-scale institutional consulting team that specialized in investment policy, portfolio construction, and risk management issues for foundation and endowment clients in the United States and abroad. He was previously senior vice president–Investments and Institutional consulting director for Citi Institutional Consulting in Santa Rosa, CA. Prior to that, Mr. Thayer taught within the Department of Finance at Chico State University, CA. Mr. Thayer earned a B.S. in finance from California State University, Los Angeles, and an MBA in finance from California State University, Chico. In 2015, he was named one of Barron’s “Top 30 Institutional Consultants.”

Registration & Fees (USD)

  • $195 Member
  • $445 Join & Learn (includes 1-year of Investments & Wealth Institute membership)


Note: After registering, you will receive an email that will include a link to additionally register in the GoToWebinar platform and an option to add the event to your calendar. Please monitor your inbox and spam folders for this communication and contact education@i-w.org if you do not receive this email within one hour of registering on the Institute website.

Continuing Education

Learners must be logged in to the webinar delivery platform on June 10, 2020 for the entire session(s) to receive the corresponding continuing education (CE) credit. Pending approval, the following entities will accept it for CE credit:

Investments & Wealth Institute®

  • Up to 4 hours of CE credit, including 1 ethics hour, for CIMA®, CPWA®, and RMA® certifications 
  • Automatically added to certification record within 2 weeks of the event 

CFP Board

  • Up to 2 hours of CE credit for CFP® certification (Delivering Alpha in Times of Volatility session and The Psychology of a Black Swan Event session)
  • Reported on your behalf to CFP Board within 2 weeks of the event
Note: In order for CE reporting to take place, you must enter your Institute ID number and/or CFP Board ID number in the GoToWebinar platform when you join the webinar.

Access Instructions

After registering on this website, you will receive an email that will include a link to additionally register in the GoToWebinar platform and an option to add the event to your calendar. Please monitor your inbox and spam folders for this communication and contact education@i-w.org if you do not receive this email within one hour of registering on the Institute website. We highly recommend that you test the GoToWebinar platform on your device the day before the event to ensure your participation.