Have a complaint or concern about Investments & Wealth Institute certification policy, practice, or decisions?
Send your complaint in writing—by email, mail, or fax—to the Institute.
Your complaint will be reviewed by an Investments & Wealth Institute management team including its Chief Executive Officer. After review, complaints are forwarded to the appropriate team:
Requests to change certification policies go to the volunteer body that has governing authority over the policy in question.
Complaints about all other certification activities go to the certification department management team.
Complaints unrelated to certification activities go to the Senior Director of Administration and Chief Executive Officer for review and resolution.
All decisions are final and not subject to appeal.